Konami Offering an EXCHANGE for Silent HD Collection Xbox 360 Owners [UPDATE]

Posted By: Whitney   August 10th, 2012 | 11:01 am

On Wednesday we learned that Konami has canceled their Silent Hill HD Collection patch for the Xbox 360. Needless to say customers with Xbox copies were not please but the company has offered a little compensation today. Customers who bought a new copy of the game before August 8th can email Konami’s costumer support with a receipt in order to get a free game get an exchange from a list of selected Konami titles. (via Cheap Ass Gamer Forums)

I contacted Customer service and was told:

If you purchased Silent Hill HD Collection for the Xbox 360 new and from a recognized retailer, and still have the original receipt, please send your receipt to Customer Service for verification and further details on how to exchange your product. This offer is only valid for Silent Hill HD Collection (XBOX 360 sku) games purchased on or before 08.08.2012. All requests must be made in writing and submitted on or before 10.07.2012 and is subject to availability. Any inquiries received after this date will not fall under this exchange program.

Saying I was interested I was told:

We sincerely apologize for the inconvenience, and would like to extend the warranty, should you have purchased the game new prior to 08.08.2012 and still have your original receipt from a recognized retailer (not Ebay or for example a 3rd party seller on Amazon (you qualify)), we would like to offer you an exchange.

We will send you a prepaid shipping label for you to return your copy of Silent Hill HD Collection for Xbox 360, for one of the below games.

**This offer is subject to availability and should we run out of a specific game we will contact you to select another.**

We must receive your agreement to this exchange before 10.07.2012 for your game to be eligible for exchange.

NDS:

BEYBLADE: METAL FUSION (Hudson)
BEYBLADE: METAL MASTERS (Hudson)
Deca Sports (Hudson)
Yu-Gi-Oh! World Championship 2007
Yu-Gi-Oh! 5D’s World Championship 2011 Over the Nexus

3DS:

Pro Evolution Soccer 2011 3DS (PES 2011)
Pro Evolution Soccer 2012 3DS (PES 2012)
Frogger 3DS
Doctor Lautrec and the Forgotten Knights
Metal Gear Solid 3DS
Nikolis Pencil Puzzle
Deca Sports Freedom

Wii:

BEYBLADE: METAL FUSION (Hudson)
Castlevania Judgement
Dance Dance Revolution (2010)
Dance Dance Revolution II (2011)
Dance Dance Revolution II (2011) Bundle
Dance Dance Revolution Hottest Party 2
Deca Sports (Hudson)
Deca Sports 2 (Hudson)
Deca Sports 3 (Hudson)
Def Jam Rapstar
Dewy’s Adventure
Fishing Master (Hudson)
Karaoke Revolution Glee
Karaoke Revolution Glee vol. 2
Karaoke Revolution Glee vol. 3
Marble Saga Kororinpa (Hudson)
Pro Evolution Soccer 2008 (PES 2008)
Pro Evolution Soccer 2012 (PES 2012)
Rooms: The Main Building (Hudson)
The Cages: Pro Style Batting Practice
Wing Island (Hudson)
Yu-Gi-Oh 5D’s: Wheelie Breakers

PS2:

Contra: Shattered Soldier
Frogger: The Great Quest
Karaoke Revolution Party
Metal Gear Solid 2: Sons of Liberty
Metal Gear Solid 2 Substance
Metal Gear Solid Essential Collection
Silent Hill: Shattered Memories
SLAI: Steel Lancer Arena International
Suikoden III
Teenage Mutant Ninja Turtles
Yu Gi Oh! Duelists of the Roses

PS3:

Birds of Steel
Blades of Time
Castlevania Lords of Shadow
Castlevania Lords of Shadow LE
Dance Dance Revolution (2010) Bundle
Hellboy The Science of Evil
Karaoke Revolution Bundle (2009) Bundle
Lucha Libre AAA Heroes Del Ring
Metal Gear Solid HD
Metal Gear Solid 4: Guns of the Patriots (MGS4)
Neverdead
Pro Evolution Soccer 2009 (PES 2009)
Pro Evolution Soccer 2011 (PES 2011)
Pro Evolution Soccer 2012 (PES 2012)
Silent Hill HD
Silent Hill Downpour

PSP:

Metal Gear Solid Portable Ops Plus
Metal Gear Solid Peace Walker
Pro Evolution Soccer 2012
Rengoku
Yu-Gi-Oh! GX Tag Force 5

XBOX 360:

Adrenalin Misfits
Birds of Steel
Blades of Time
Castlevania Lords of Shadow
Castlevania Lords of Shadow LE
Dance Masters (Kinect)
DDR Universe 3 bundle
DDR (2010) Bundle
Deca Sports Freedom (Kinect)
Jimmy Johnson
Karaoke Revolution (2009) Bundle
KR Glee vol. 3
Lucha Libre AAA Heroes Del Ring
Metal Gear Solid HD
Neverdead
Otomedius Excellent
Otomedius Excellent LE
Pro Evolution Soccer 2011 (Latin America – 30101 )
Pro Evolution Soccer 2011 (Canada/US)
Pro Evolution Soccer 2012 (Latin America – 30126)
Pro Evolution Soccer 2012 (Canada/US)
Rock Revolution
Rumble Roses
Silent Hill Downpour

XBOX:

AirForce Delta Storm
Bloody Roar Extreme
Castlevania:Curse of Darkness
DDR Ultramix
DDR Ultramix 2
DDR Ultramix 3 bundle
DDR Ultramix 4 bundle
ESPN International Sports 2002
Frogger Beyond
Karaoke Revolution Party Game
King Arthur
Konami Classics vol1
Konami Classics vol2
Metal Gear Solid 2 Substance
Silent Hill 2: Restless Dreams
Teenage Mutant Ninja Turtles
Teenage Mutant Ninja Turtles 2
TMNT Nightmare
Whiteout
Winning Eleven 9
WTA Tour Tennis
Xiaolin Showdown

Personally I would rather a patch but this is better than nothing. :/ I’m glad the company is trying to give us some sort of compensation.

Source (Examiner Konami Customer Service)



One response to “Konami Offering an EXCHANGE for Silent HD Collection Xbox 360 Owners [UPDATE]”

  1. Luc says:

    Ok… better than nothing…

    But… I hate THAT broken promise…

    I own a ps3… but still i`m feeling bad for konami´s behavior with his xbox´s customers.